Workplace Review

Company

JobGet Inc.

Timeline

Q3 2023 - Q1 2024

Your next better job starts from here.

Stop chasing scattered information about work culture. Discover honest employee experiences, transparent hourly rates (plus tips), and full benefit details—all in one place with JobGet.

The craving for a healthy, positive work environment

In Spring 2023, the design team at JobGet led a two-week design sprint with over 20 team members and stakeholders , with the mission to reimagine how JobGet could better support hourly workers.

We kicked off the sprint by surveying more than 900 hourly workers across the U.S. among our most valuable cohort (ages 18–30 across four industries)and uncovered key insights:

Work culture ranked as the third most important factor when searching for a new job - and it was also cited as one of the top challenges they face in their current roles.

The silent struggle of Hourly Workers

However, there are huge gaps between the ideal world and the reality:

Scattered information

While office workers have platforms like Glassdoor, Fishbowl, and Blind to access honest employee feedback, hourly workers often rely on piecing together information from customer reviews on Google, personal networks, or scattered posts on social media.

Difficulties to find “hyper-local” reviews

"Usually there are only customer reviews on Google. Or I might find someone sharing their experience on reddit—but it’s not the same store."

- Jose, a cashier at Target in San Diego, during a design sprint interview. This highlighted the difficulty in finding location-specific, relevant feedback.

Lacking of in-depth insights

"In the food industry, tips make a huge difference, but there’s no way to know that—employers definitely won’t post it in the job listing.”

- Ashley, a waitress from New Jersey. Her experience emphasized the gap in pay transparency, especially for industries where compensation is more nuanced.

HMW help hourly workers to access in-depth & honest workplace review, so they can find jobs they love, and improve their mental wellbeing?

Meet JobGet Workplace Review

Explore great businesses nearby

Say goodbye to browsing generic customer reviews or employee experiences from a branches across the country. With JobGet, you can discover honest reviews from the exact store you're interested in, right in your area. Get insights into pay, tips, work culture, and additional benefits—all in one place.

Authentic reviews for your neighborhood corner store

Learn more about local businesses through JobGet’s company pages - where you’ll find authentic reviews from both employees and customers, giving you a true picture of what it’s like to work there.

Build a helpful & collaborative community

Contribute to a thriving community by sharing your own workplace experiences and help others make informed decisions about where they work.

Find great opportunities in a new way

Explore top businesses near you and uncover exciting opportunities to grow in a supportive, dynamic environment.

Business impact

Business impact

Business impact

The workplace review work stream is meant to engage the job seekers and increase retention. As a result, we can see:

5K+

Authentic reviews posted

Up to +6%

Retention for those who engaged with Reviews

However, due to marketing constraints, the number of users who interacted with Workplace Reviews remained a small portion of our daily active users (DAUs).

There was still more to build toward our vision for Workplace Reviews—for example, we planned to create company pages as web views to leverage the content for SEO and drive more organic traffic to JobGet. But development had to pause due to a later strategic shift in Q1 2024.

Behind the scene

Behind the scene

Behind the scene

1. The “Cold start problem”

At the outset of the review collection phase, we encountered the "cold start problem," a challenge often discussed in social network products, where content is scarce when no one has contributed yet.

To tackle this, we leveraged the Google API to pull up to five reviews for local businesses that lacked JobGet-specific workplace reviews. While not a perfect solution, it provided job seekers with some relevant information when browsing company pages.

2. The early adoption for AI

In Spring 2023, just when ChatGPT-4 began gaining traction, we explored how AI could improve our day-to-day design and development workflows:

(1)Accelerating research process
We leveraged the latest GPT-4 model to synthesize research findings during our design sprint, including refine JTBD statements and identify the most meaningful user cohorts based on survey responses.

(2) Moderating UGC content

AI also played a key role in processing UGC. Each review was assigned a sentiment score, and only those above a certain threshold were published—ensuring that the content remained respectful and constructive, even without a moderation team.

Next Project

2019

[Coming Soon] Autonomous People Mover

2019

[Coming Soon] Autonomous People Mover

2019

[Coming Soon] Autonomous People Mover